Launch Port • Support - The First Inductive Charging and Docking Station

FAQ

Does LaunchPort work with my new iPad (3rd Generation)?
The LaunchPort Sleeve works with iPad 2 at this time. For information regarding the availability of the LaunchPort Sleeve for the new iPad, click here

How do I install a LaunchPort system?
A LaunchPort BaseStation and PowerShuttle requires no installation. Simply slip on a Sleeve and plug your BaseStation into a wall outlet and you are set up. For the LaunchPort WallStation, installation is required. Installation is designed so that most people can perform on their own. If installation in an atypical setting, or if you are uncomfortable performing this installation on your own. Click here to view the wallstation installation video. Any electrician or handy man can perform the installation for you. For a list of installers, click here.

Where does the LaunchPort WallStation system get power in the wall?
A LaunchPort WallStation comes with a WallPlate. The wallPlate is installed next to a power outlet. An electrical wire is connected between the WallStation and the WallPlate. The power supply is connected from the WallPlate and the power outlet.

Does LaunchPort get warm?
Most electronic devices emit some degree of heat. LaunchPort is an inductive charging system meaning that it transmits energy through the air between your iPad and a charging station. Because of this, some heat is generated during this process on the surface of the induction ring on both the Sleeve and the Station. It is normal and safe for the LaunchPort system to generate heat. The LaunchPort system's heat will never damage your iPad. Heat may be higher during peak charging scenarios. As soon as the Sleeve is removed from the Station, the heat will dissipate rapidly- on both the Sleeve and the Station. LaunchPort is designed to operate well within UL Consumer Electronics heat requirements. Additionally, the LaunchPort system is Apple MFi, FCC and CE certified.

How does LaunchPort charge my iPad?
The LaunchPort system uses the magic of induction charging technology to charge your iPad. Induction charging works by using magnetism to transmit energy between two electrical coils or transformers. If you have an electric tooth brush with a charging dock containing no conductive connection, you already are using induction technology in your home. Because there are no conductive connections, LaunchPort safely delivers over 2 amps of energy over the air. The LaunchPort inductive circuit is over 85% efficient, keeping with our commitment to maintain a low energy footprint. Also, when your iPad is not presently connected to a Station, the station falls asleep and operates below 1 watt of power, making it compliant with european low energy standards.

How long does it take to charge a fully dead iPad on a LaunchPort system?
It takes about 4 hours to fully charge a depleted iPad from 0% to 100%. This is the same amount of time it takes to charge using an Apple iPad power supply. iPad is very smart and asks for the right amount of power at certain times, maximizing its own re-charge time.

Will my iPad’s battery wear down faster while connected to a LaunchPort system?
Because iPad throttles its own charge voltage, there is no difference in charging an iPad on a LaunchPort system than using an Apple iPad power supply. iPad is designed to maximize its battery’s lifespan and charge cycles. What do I do if my LaunchPort system is not working correctly? If your LaunchPort system is not working as expected, please connect with our technical support team by filling out a technical support inquiry. This inquiry will be reviewed and followed up, in most cases within the same business day. Click here to fill out an inquiry.

How does the USB port work on my Sleeve?
The USB port on the LaunchPort Sleeve can be plugged into any supported iPad charger to charge your iPad using a mini-USB - USB cable. The iPad 10w power adapter that came with your iPad is recommended for best compatibility, although there are many 10w USB power adapters that may work as well. If your iPad is charging on a Station, you cannot simultaneously connect the USB cable and charge your iPad. Conversely, if you are charging via the USB cable, you cannot simultaneously charge on a Station. If your Sleeve is mounted to a station, you cannot simultaneously use the USB port to sync to a computer. Remove the Sleeve from the Station, then plug in the USB cable into the computer and your Sleeve to begin syncing.

What is the LaunchPort warranty and return policy?
All LaunchPort products are warrantied for 1 year. Return policies may vary depending on where you purchased your LaunchPort system. If purchased at LaunchPort.com, there is a 14 day return policy from the date of purchase. You must submit a return inquiry on or before the 14 days to return your system. For a complete product warranty, click here.

How do I clean my LaunchPort products?
All LaunchPort products can be cleaned by dampening a microfiber cloth with water and wiping the desired area on the devices. This method of cleaning will ensure that the finish of the products will last, and that the electronics inside will not be affected.

Still Need Help?

Fill out our Technical Support form to be connected to a technical support specialist
LaunchPort Quick Start Guide
Wallstation Installation Video